Mourne Living Furniture – Terms & Conditions

These Terms & Conditions set out the agreement between you (the customer) and Mourne Living Ltd. (the company), when purchasing goods in-store or online. By placing an order, you agree to be bound by these terms.

Mourne Living Furniture

House of Vic-Ryn, Moira Road, Lisburn, BT28 2RF Northern Ireland

1. General

● Customers must be at least 18 years old to purchase goods.

● All sales are subject to availability.

● Images and descriptions are for guidance only — natural variations may occur in wood,

leather, and fabric.

2. Orders & Payment

● All goods must be paid for in full before delivery or collection.

● Special orders (items made to your specifications) require a non-refundable deposit.

● Prices are as stated at the time of order. If any error in pricing occurs, we will notify you

and give you the option to reconfirm or cancel.

● Title to the goods remains with Mourne Living Ltd. until full payment is received.

3. Delivery & Collection

● We offer webstore delivery within Northern Ireland only. If you are outside this area

and interested in our products please phone or call in store and we’ll help you however

we can.

● Delivery timelines are estimated only. While we make every effort to meet these

estimates, they may be affected by manufacturer or courier delays. We will be in touch

by phone or email to confirm scheduled dates, and will keep you informed of any

changes. We operate a scheduled delivery system to certain areas of Northern Ireland.

As a result the delivery timeframe may change based on when an order is placed.

● Delivery charges are based on distance and item size.

● It is the customer’s responsibility to ensure safe and reasonable access for

delivery.Customers must check that items will fit through doorways, stairways, and into

the intended room. If access is restricted and delivery is still requested, the customer is

liable for any damage to their property or our goods. Returns due to access issues may

be subject to a 25% restocking charge.

● If no one is available to accept delivery at the agreed time, a re-delivery fee may

apply. At least 24 hours’ notice is required to reschedule.

● Most of our items are fully assembled but some, such as corner sofas, beds, dining

tables and wardrobes, require assembly. Please check in advance if you have any

queries. Assembly is the customer’s responsibility unless agreed and paid for in

advance of delivery.

● Full payment is due before delivery/collection of goods. The company reserves the

right to hold goods while payment clears. All goods remain the property of the company

while payment clears.

4. Cancellations & Returns

● In-store purchases: Deposits on special orders are non-refundable. Clearance,

discontinued and floor model items are sold as seen and are non-returnable.

● Online purchases: Under consumer law, you have 14 days from receipt of goods to

cancel your order (excluding special/custom orders, mattresses once unsealed, and

clearance/floor models). Items must be returned unused, in original packaging, and at

your own cost.

● Refunds will be processed within 14 days once goods are received back in satisfactory

condition.

5. Damaged or Faulty Goods

● Goods should be checked for physical damage immediately on delivery or collection.

The company cannot accept liability for physical damage to the goods once they have

been accepted by the customer.

● Any other issues must be reported to us within 48 hours. Where goods are found to be

faulty, we will arrange repair, replacement, or refund in line with your statutory rights.

6. Warranties

● Most goods carry a standard 1-year manufacturer’s guarantee (unless otherwise stated).

● This covers manufacturing faults but does not cover normal wear and tear, misuse, or

accidental damage.

● Your statutory rights are not affected.

7. Colour & Material Variations

● Wood, leather, and fabric may have natural variations in colour, grain, or texture.

● Dye batches may vary, and matching items purchased at different times may not be

identical.

● Such natural variations are not considered defects.

8. Data Protection & Privacy

● Customer details are used only for processing orders and, if consented, for marketing

purposes.

● We comply with all applicable data protection laws.

● We never store payment card details.

9. Complaints

● We aim to provide excellent service. If you are dissatisfied, please contact us at

complaints@mourneliving.com

● We will handle complaints fairly and promptly.

10. Governing Law

● These Terms & Conditions are governed by the laws of Northern Ireland.