Mourne Living - Privacy & Communications Policy

Last Updated: 17/09/2025

At Mourne Living, your privacy matters. Whether you’re browsing our collections or visiting our new showroom at House of Vic-Ryn, we’re committed to protecting your personal data and handling it with transparency and care.

1. What Information We Collect

When you engage with us (online or offline), we may collect:

● Your name, email address, phone number, and delivery address.

● Details of your purchases and communication history.

● Technical data (e.g. IP address, browser type, device information).

● Social media interactions (e.g. likes, comments, messages on Instagram or

Facebook).

2. How We Use Your Information

We use your data to:

● Process orders and deliver products to your door.

● Enhance your shopping experience, both online and in-store.

● Send email updates, offers, and promotions (only with your consent).

● Respond to queries or support requests.

● Improve our services, based on feedback and browsing behaviour.

● Run competitions or giveaways on social media.

We do not sell or rent your information. We may share it with trusted service providers (e.g.

delivery couriers or payment processors) only when necessary to fulfil your order or request.

3. Email Communications & Promotions

You may receive occasional emails about:

● Product launches, restocks, and exclusive offers.

● Upcoming showroom events.

● Competitions and giveaways.

Opting out is easy — every email includes a clear unsubscribe link. You can also contact

us directly at shop@mourneliving.com to be removed from our mailing list.

We strictly investigate any complaints about unsolicited messages and never send

marketing emails without consent.

4. Data Retention

● Order history is retained for up to 7 years for legal and accounting purposes.

● Inactive accounts are deleted after 7 years.

● Marketing preferences remain until you unsubscribe or request deletion.

5. Data Security

We use strong security measures to safeguard your data:

● Encrypted transactions via trusted third-party processors.

● Secure servers and restricted access controls.

● We never store your card details on our systems.

6. Your Rights

Under UK GDPR, you have the right to:

● Request access to the data we hold on you.

● Correct or update personal information.

● Request deletion of your data.

● Withdraw marketing consent at any time.

To make a request, email us at shop@mourneliving.com

7. Cookies & Analytics

We use cookies to:

● Improve site performance.

● Understand how visitors use our website.

● Offer a smoother and more personalized experience.

You can adjust your cookie settings through your browser preferences.

8. Updates to This Policy

We may update this Privacy Policy to reflect legal or business changes. Any updates will be

posted on this page.

9. Contact Us

Have a question or concern?

Visit Our Showroom:

House of Vic-Ryn, Lisburn (Opening Mid-August)

Email: shop@mourneliving.com